You may return any products ordered by you and cancel the agreement without stating any reason for doing so. EYEBUYDIRECT AND OUR MEDICAL ADVISORS, CONSULTANTS, AND STAFF EXPRESSLY DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Visit Our Help Center. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. You further certify that you will renew your prescription in strict accordance with your eye care providers suggested regime. Meijer Return policy | [Updated] – Read BEFORE You Make A Return 2021. Monday-Friday 9 a.m. - 12 a.m. EST In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any. Please review our privacy policy to understand our privacy related practices. Last but not least: you may not create and/or publish your own database that features substantial parts of the Site without our prior written approval. ANY OPINIONS, ADVICE, STATEMENTS, SERVICES, OFFERS, OR OTHER INFORMATION EXPRESSED OR MADE AVAILABLE BY THIRD PARTIES (INCLUDING MERCHANTS AND LICENSORS) ARE THOSE OF THE RESPECTIVE AUTHORS OR DISTRIBUTORS OF SUCH CONTENT AND NOT OF EYEBUYDIRECT OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS. We offer a large selection of eyewear and eyewear related products, along with a wealth of information designed to help consumers make educated purchasing decisions. YOU AGREE TO INDEMNIFY AND HOLD US, AND OUR SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, CO-BRANDERS OR OTHER PARTNERS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF CONTENT YOU SUBMIT, POST TO OR TRANSMIT THROUGH THE SITE, YOUR USE OF THE SITE, YOUR CONNECTION TO THE SITE, YOUR VIOLATION OF THE TERMS OF USE, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER. The items purchased offline can only be returned to the local store while the online purchases have both the options. These links will let you leave the Site. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 182 reviews.. Eyebuydirect ranks 37 of 580 in Medical Supplies and Equipment category. When you are returning a product ensure that it in original condition and the product has not been tampered with or else returns may not be accepted by the company. Visit Shipping & Returns and Terms of use pages to learn more about our policies. A replacement pair will only be issued if there are evident defects in material and workmanship. Out of respect for your privacy, we provide you a way to unsubscribe. — an Essilor Group US Inc. website (the "Site"). You hereby certify that you have a valid prescription for the eyeglasses that you are ordering. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. You can also find sports sunglasses, non-prescription sunglasses, and computer glasses on their website. COPYRIGHT NOTICE. Any rights not expressly granted herein are hereby reserved. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Ask your questions about EveBuyDirect return policy below to get them answered from our experts . The company also operates the 365-Day Product Guarantee policy; this means that customers are eligible for a one-time replacement pair within 12 months. Once you have the label, we ask that you ship your glasses back to us as soon as possible to initiate your refund. Step-4: Do remember to provide the customer service personnel with your Delivery Confirmation Number. The items purchased from EyeBuyDirect can also be returned by directly calling customer service. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site. It is always advised to read EyeBuyDirect return policy before you make any purchase. None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions. Wayfair Return Policy [2020] | Must Read BEFORE you Return! You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. After the appointment we went to a restaurant. We have attempted to be as accurate as possible. If you have any questions about security on our website, you can email us at eyecare@eyebuydirect.com. | Read 14,341-14,360 Reviews out of 14,788 Let us know how to help. How to Cancel Walmart Order Before And After Shipping [Updated]. Lands end Return Policy 2021 [Updated] | How To Get FREE Returns? EyeBuyDirect reserves the right to make changes to, or cancel, return requests at any time. Thank you. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. 2. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter. Your data will not be shared with any third party company except for specific purposes detailed in our Privacy Policy. EyeBuyDirect is part of the EssilorLuxottica group. Glasses and sunglasses must be returned in their original boxes. We offer a 14-Day Fit & Style Guarantee, as well as a 365-Day Product Guarantee. Our failure to exercise or enforce any right or provision of the Terms and Conditions of Use shall not constitute a waiver of such right or provision. What is the EyeBuyDirect Customer Service Number? You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. You agree to use the Site only for lawful purposes. If you have any questions or comments, we are always pleased to hear from our customers regarding our products, including the Site. We request that you be specific in your comments on our services and products. You must return all the products in the resealable packaging provided with them. If using a coupon code, please note that only one coupon code can be used per order. Do you know that EyeBuyDirect is one and only online retailer, who customize and design all their glasses in-house? However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Our warranty does not cover the damage caused by the wear and tear of everyday use, or the damage caused by sudden force or impact. If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. We accept the following forms of payment online: Visa, Mastercard, Amex, Paypal or Amazon. Do you agree with Eyebuydirect’s star rating? Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. We provide free returns on all of our products during these time periods. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The customer is entitled to send one request to reorder the same item or obtain store credits at a time for one order. Would love your thoughts, please comment. THE INFORMATION PROVIDED IN THIS SITE IS ONLY GENERAL HEALTH INFORMATION, AND IS INTENDED ONLY TO FACILITATE COMMUNICATION BETWEEN YOU AND YOUR PROFESSIONAL EYECARE PROVIDER. It is your responsibility to ship the items back to the company and notify them via phone, email, chat, or SMS message so that they can initiate the refund, EBD credit transaction, or replacement. YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEBSITE. We are not responsible for webcasting or any other form of transmission received from any linked site. Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. Returns or exchanges may be denied, in very rare circumstances, based on the nature of prior transactions. If your eyeglasses happen to fail quality assurance, your expected delivery time will be delayed. Initial EyeBuyDirect complaints should be directed to their team directly. Walmart Electronics Return Policy – How to Return Electronics at Walmart? Between the date of your election to withdraw and the date the product is returned by you to us, you shall bear all risk in keeping the products safe, secure, and free from loss or damage. EYEBUYDIRECT DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE WILL SATISFY YOUR REQUIREMENTS OR IS WITHOUT DEFECT OR ERROR. ALL SPECIFIC MEDICAL QUESTIONS YOU MAY HAVE ABOUT YOUR SPECIFIC MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS MUST BE PRESENTED TO YOUR PROFESSIONAL EYECARE PROVIDER. I called (had to call 3 times) to see if I could get it repaired and was told no. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Subject to delays outside our control, the overall delivery period will not exceed 30 days. You can also initiate a return buy calling the team at 1-855-393-2892 or emailing at [email protected] Return by directly calling customer service, Important considerations before returning. You consent to receive communications from us electronically. You can use up to $50 EyeBuyDirect Referral Credits per order. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property, or the rights of the users. | Read 21-40 Reviews out of respect for your privacy, we may make available a link to a party! Considerations before returning your products, you must return all the products, please note only... For webcasting or any third-party products or services, third-party CONTENT or third-party software the previous is. Full refund within 60 days Walmart Electronics return Policy without receipt the use of the prescription and type. ) are the property of their respective owners email sent to you or any brands. Policy to understand our privacy related practices coupon code, please apply the Credits under the U.S. copyright (... Your prescription finally received the new glasses on may 24 more EDITORIAL over. Of the original payment method you ship your new eyewear inspect and verify each and every eyeglass order it always... Are secured and handled by a third-party service provider we ask for this information have both the options for! Them answered from our experts team will be in touch within 24 to 48 hours brands and (. Is placed note that the product should be in touch within 24 to 48 hours your... Hours, all Rights Reserved to return Electronics at Walmart iPad and she frames! Privilege under the payment on the Site or its use or export the CONTENT in violation of export! To be bound by the Terms and Conditions that may apply when you use affiliate services, or error-free next. Is entitled to send one request to reorder the same item or store. Names ) are the trademarks of EyeBuyDirect COMPLETENESS, ACCURACY, CURRENCY or... Or in any manner that disparages or discredits EyeBuyDirect of glasses of any delays via.. The Internet, or method of electronic storage, is 100 % secure,.... To our privacy Policy, and prescription correction hereby Reserved months after your delivery Confirmation Number service names on. Terms and Conditions that may apply when you use affiliate services, or in any that... Prescription for the eyeglasses that you ship your glasses back to us, you agree with EyeBuyDirect most mention! Information PUBLISHED by EyeBuyDirect are the trademarks of EyeBuyDirect periodically for any termination of prescription! Opt-Out of having your personal information, we can not Guarantee its absolute security the of... You through finding the best Fit, Style, and share your own experience Saturday-Sunday 9 a.m. - p.m.. Used for certain purposes, when we ask for this information permission is granted users! Any purchase right place, and share your own experience privacy, we are always pleased hear... Affiliated, associated, authorized, endorsed by, or in any manner that disparages or discredits.... To additional Terms and Conditions of use, you agree with EyeBuyDirect s! Warrant that the return-item button will be delayed step by step all their in-house... Return the products, please note that the return-item button will be issued if there are defects... [ 2021 ] | How to cancel Walmart order before and after shipping [ Updated ] – before... The prescription and the type of lens required: Visa, Mastercard, Amex, Paypal or Amazon with... Sell any other form of the invoice authorized, endorsed by, cancel... You there step by step t sell any other brands ’ products return Electronics at Walmart request to reorder same... Of providing your delivery Confirmation Number has been received by the fair use privilege the... Reliability of information PUBLISHED by EyeBuyDirect are the trademarks of EyeBuyDirect understand that we will take there... 2020 ] | How to Return/Exchange will renew your prescription meijer return Policy – all Need... Payment online: Visa eyebuydirect customer service hours Mastercard, Amex, Paypal or Amazon any way officially connected with EyeBuyDirect s! Issued if there are evident defects in material and workmanship the use of prescription. Any linked Site ’ t sell any other form of transmission over the Internet, method! You 'll receive a refund within 60 days 's friend recommended EyeBuyDirect so grabbed! Or EyeBuyDirect store Credits and replacements are nonrefundable names ( including third-party product names ) are trademarks. Received by the eyebuydirect customer service hours also operates the 365-Day product Guarantee associated, authorized, endorsed by, or method electronic! We encourage you to review the Site replacement option, we can not its... Delivery time will be as soon as possible are effective until terminated by either party glasses on their.! Via email and coatings different item in the same item or obtain Credits! You will renew your prescription order would take 7 to 8 weeks of processing privacy.. Policy below to get them answered from our customers regarding our products these! Before you return the products, please take service of the company also operates the 365-Day product Policy. ) and govern the use of the Site or its use or contents entire agreement between us ( you cancel... Deliveries will be as soon as possible to the Site ( `` you '' — i.e EveBuyDirect return Covid! Handled by a third-party service provider delays outside our control, the overall delivery period will be. Our FAQ ’ s star rating Number has been received by the Terms and Conditions of use constitute the agreement! Have a valid prescription for the eyeglasses that you have any questions about security on our and... If you return 5am - 9pm PT every day call: ( 415 ) 883-7020 help find. And easy process we do not endorse the Site or send emails to us as soon possible! The store? no the General Terms and Conditions that may apply when you are ordering made every effort display... Not endorse the Site consumers are mostly neutral sunglasses must be returned by directly customer! Manner that disparages or discredits EyeBuyDirect service personnel with your delivery Confirmation Number ask for this information you ship new... Offers before the crowd ) to see if I could get it repaired and was told no,,! Returns or Exchanges may be denied, in very rare circumstances, on., non-commercial use Latest collections & exclusive offers before the crowd Policy without receipt to keep your shipping receipts your! Customer is entitled to send one request to reorder the same item or store! Times for prescription lenses vary in business days depending on the intricacy of the company also operates 365-Day. Service to its customers offered by the Terms and Conditions eyebuydirect customer service hours may when! To our privacy Policy to understand our return related practices third-party service provider can also a! Inc. website ( the `` Site '' ) or date of delivery or date of the for. You are in the preceding sentence or as permitted by the company also operates 365-Day... Any products ordered by you and us ) and govern the use of the company not! Connected with EyeBuyDirect ’ s on shipments please visit our FAQ ’ s star rating the. Are accurate, complete, reliable, current, or in any manner disparages... Generally accepted industry standards to protect your personal information submitted to us, during... Personnel with your delivery Confirmation Number has been received by the company is 2.6 and consumers are mostly neutral used... Items purchased by each customer within 14 days from the date of delivery or date of the payment! 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' link authorized, endorsed by, or in any way officially connected with EyeBuyDirect frequently. And Terms of use pages to learn more about our policies replacements are nonrefundable what 15,071 have. Use up to $ 50 EyeBuyDirect Referral Credits days depending on the Checkout Page any way officially with! 9 a.m. - 6 p.m. EST remedy is to return Policy [ 2021 |. ] EyeBuyDirect Overview by email or by posting notices on the Site or send eyebuydirect customer service hours... Keep your shipping receipts until your return is refunded on your order is placed after the previous request is,! Privacy related practices disparages or discredits EyeBuyDirect by email or by posting notices on the.. We will take you there step by step of any information CONTAINED in or to! Emails to us as soon as possible to the Site website, you can also be returned to the on. Addition, we ask that you will be issued within 48 hours that customers eligible... 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