Is it enough? @Hillrraaay 2/3 working properly. They have just gotten awful, no customer service whatsoever. Like many banking applications, SunTrust is a small gadget designed to simplify the day-to-day management of your personal account. The mobile banking app is down. For more information about SunTrust Bank, visit SunTrust.com @ianfarlow Help!!!! Check for overpayment generated 11/25, mailed 12/8. 3 3 Daily and monthly transfer limits apply and will be described within SunTrust Online Banking. In February also, a three-day BB&T equipment malfunction caused outages at ATMs, online, and mobile banking. Check balances at checkout, transfer funds at the office, make deposits in your living room and more with SunTrust Bank. Can you please try. The bank has been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. No call back as they have my cell#. SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. To sign on to a different account, select from the options below. It has branches in 11 states and the District of Columbia. If you are accessing this site from a computer or tablet, you can sign on to Online Banking through www.suntrust.com. It has branches in 11 states and the District of Columbia. SunTrust. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. ?? If you do not already have the appropriate plan with your wireless carrier, normal text and/or data rates will apply. @Jessy2Noni SunTrust digital access is down for all customers. 2 SunTrust will never send unsolicited text messages. Mortgage paid off 3 weeks ago. But no, we get stuck with generic answers from terrible customer service agents over the phone. @buckbelue8 can hit it out of Suntrust park. 1 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. @SunTrust and @growfinancial why?! If you receive a suspicious text message, please report the incident to abuse@suntrust.com. *I do credit card top up with or without online access Menu Main menu. CEO Charlie Scharf’s long-awaited expense-reduction plan got a chilly reception from investors. © Ookla, LLC. I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. Here are the milestones and missteps, the wonderful and weird, the best and worst, during a year that will be a powerful force in shaping the future of the industry, Capital One fined $290M for ‘willful’ anti-money-laundering failures, Incoming Citi CEO Fraser signals major changes ahead. @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. WTF?? 2021-01-17T09:16:59-05:00. BOA SunTrust Citizens Chase Do not under estimate him ? @AskSunTrust Absolutely not. @michaelpwilke @680TheFan. Reports; Sites; Secondary menu. SunTrust says its employees were working on an upgrade when the system went down. what is your email, @Mizzymarley1 @AmberHot99 @buckbelue8 can hit it out of Suntrust park. For the last couple of months, I have been unable to log on to the mobile banking app for days at a time. User ID: Password: Forgot your User ID or Password? Waited 15 minutes on hold. @SunTrust is online banking down? No call back as they have my cell#. Reassure customers that your call is legitimate with verification and enhanced mobile display. what is your email, @business *I load both USA and Canada account *SunTrust does not charge a fee for the use of SunTrust Mobile Banking. Mon, 10/16/2017 - 5:35am - Anonymous. @Hillrraaay 2/3 working properly. What are the Mobile Deposit limits? If you have not yet enrolled in Online Banking, choose the “Digital Banking” icon in the lower right corner of the app log in screen. Via If you do not already have a data plan with your wireless service provider, normal data rates will apply. To use the app on your Windows PC or laptop, you need to install an emulator. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? For assistance with your new SunTrust account, give us a call, 800.SUNTRUST (800-786-8787) For Online Banking support, please call 800-382-3232. The customer service is awful therefore I no longer want to use Suntrust/Truist. His monetary penalty is lower than what the agency had first floated. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. All systems are up & running with no issues being reported. Just opened my acct last night and ready to close it today. SunTrust Bank offers financial services to individuals and businesses in the southeast. The OCC had hit James Strother and other executives with civil charges a year ago in connection with the bank's phony-accounts scandal. Please try again.”. SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. King later revealed that the outage caused $15 million in lost revenue, $5 million in noninterest expenses, and, ultimately an investment of $300 million on a new data center to prevent a similar outage. Suntrust Mobile banking down. Comment * Notify me when new comments are posted . We are apologetic to hear that you are unable to access your Mobile Banking services at this time. Site: SunTrust. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. For reprint and licensing requests for this article. In January, customers at Capital One were charged multiple times for the same debit card transaction due to a software issue. @RandoArcher @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? Both of my banking apps have been down since yesterday! We are apologetic to hear that you are unable to access your Mobile Banking services at this time. In this day in age, customers expect to be able to do banking 24/7. The first message of the outage was posted Sunday morning. The bank had been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. Still no return of escrow acct funds. Thankfully currently, we aren't showing any outages. @AskSunTrust Absolutely not. downdetector.com Although SunTrust recently merged with BB&T to form Truist, it still operates as an independent bank, with branches in 11 Southeast states. This malfunction prompted BB&T Chief Executive Kelly King to post a video apology on Twitter. Add new comment. Mon, 11/09/2020 - 2:27pm - Anonymous. ?? Every time the app and portals are down, I’ve never received any sort of heads up about the outage. Leave a message in the comments. @AskSunTrust It says it’s unavailable. Can you please share with us what error message you are receiving? All systems are up & running with no issues being reported. @business *I load both USA and Canada account ^JW. Equal Housing Lender. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. For account information, the bank … Both of my banking apps have been down since yesterday! Via @kade6767 They have just gotten awful, no customer service whatsoever. I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. Mobile and browser banking logins are both failing, and you’ve clearly shut down your 1800 service line. You have successfully signed off. I’ve typed the credentials but it’s not letting me in. If you do not already have the appropriate plan with your wireless carrier, normal text or data rates will apply. @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. Their customer service was very nice and accommodating. I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. We were performing a normal system upgrade that experienced technical difficulty. ATLANTA, Ga. (WAVY) – SunTrust digital access remains down for all customers. Both mobile and online banking are down. @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? Add new comment. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. I already called and nothing was resolved. Problems at SunTrust Bank Problems at SunTrust Bank. Please update social media if so, many unhappy customers. Call then cut off before I could speak to rep. @NOLACorvette Brilliant. The only info I can find is people like me asking what is happening. Waited 15 minutes on hold. Today’s worst customer service award goes to @suntrust. Enter your User ID and Password to sign on to Online Cash Manager. ?? But no, we get stuck with generic answers from terrible customer service agents over the phone. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. What to know when using the SunTrust Mobile App: If you have already enrolled in Online Banking, simply enter your user name and password on the app log in screen. In April and May, a technical issue with Citizens Financial Group’s software prevented customers from accessing their accounts. 4. The Suntrust mobile banking is unavailable, please try again: Sat, 10/24/2020 - 4:31am : Add new comment; Mobile banking unavailable: Tue, 08/25/2020 - 5:26pm : Add new comment; Web Site down as of 10:00 AM EDT: Mon, 08/24/2020 - 7:23am : Add new comment; Suntrust Online Cash Manager Website Down: Mon, 08/24/2020 - 5:16am : 1 comment Wells Fargo pledges to cut $8 billion in overhead. @680TheFan, @SunTrust why is the business account login not working? Be the first to know the next time SunTrust Bank goes down. Report SunTrust Down. I would make a transfer in the morning. Fifth thrird bank I sell both company and personal checks I can also issue credit card dm let’s work. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. Everyone else seems to be getting theirs. @AskSunTrust It says it’s unavailable. @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23+00:00 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. SunTrust Bank’s online and mobile banking platforms are down due to a system upgrade that went awry, and the regional said it is unclear when customers will be able to access their accounts. @MizCamille All systems are up & running with no issues being reported. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? @AskSunTrust All systems are up & running with no issues being reported. We sincerely apologize for the inconvenience,” said Sue Mallino, the bank’s chief communications officer. @SunTrust and @growfinancial why?! Both mobile and online banking are down. @SunTrust why is the business account login not working? I have been able to log on to Suntrust mobile banking once since Friday. @carab1985 @SunTrust Your customer service center absolutely sucks. @GoAllInOrg The content of this field is kept private and will not be shown publicly. 2 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. @KristinaBrents You can make payments, transfers, and mobile deposits, view account balances and account activity, send money via Zelle®, as well as search for ATM / branch locations. Please update social media if so, many unhappy customers. @cales157 K. W. b. L. A. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. @Guy726 @SunTrust Right??? Chatbot lessons, automated PPP, cross-border M&A: Top stories of the week, Credit union regulator outlines 2021 supervisory priorities, PNC says BBVA deal won’t derail organic growth plans, Former Wells Fargo general counsel fined $3.5 million in OCC settlement. @SunTrust Your customer service center absolutely sucks. I’ve typed the credentials but it’s not letting me in. We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. None of your social media accounts mention outages for maintenance either. What is a One-Time Passcode? I found some critical security issues on your website. “Our teams are actively working to restore digital channels for our clients. Published: 11/10/2020 10:09 a.m. By: downdetector.com User reports indicate SunTrust Bank is having problems since 10:09 AM EST. In February, many TD Bank customers could not digitally access their accounts for more than a week despite careful planning and preparation for an upgrade by the bank. We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. Your mobile device and/or operating system is not compatible with SunTrust Mobile Web. @AskSunTrust mobile deposit down? I found some critical security issues on your website. The SunTrust Mobile App is optimized for your Android device and is specifically designed to provide quick and secure access to your personal accounts. All systems are up & running with no issues being reported. Have been in line for drive-thru for over 30 minutes. Enter the code above * Enter the code without spaces. All systems are up & running with no issues being reported. South African bank's approach to chatbots offers lessons for U.S. players; small lenders embrace automation for latest PPP round; flush with capital, Canadian banks eye U.S. acquisitions; and more from this week's most-read stories. @SunTrust i have an issue with my account. Can you please try. ?? @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? The regional bank first posted notices to social media on Sunday at 8:24 a.m. that its mobile and online banking access were down. @AskSunTrust @SunTrust is mobile banking down? @SunTrust @AskSunTrust I need to speak with someone, but, my phone service is still disrupted from the Christmas morning issue, @SunTrust i have an issue with my account. SunTrust, which is based in Atlanta, had $208 billion in assets as of June 30. The bank posted on its website and social media accounts Sunday morning that all … Your name * E-mail * The content of this field is kept private and will not be shown publicly. Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. Facebook. Are you also affected? Bank officials said Tuesday that SunTrust is automatically refunding all ATM fees and other surcharges for use of non-SunTrust teller machines during the time when the system was down. @Guy726 @SunTrust Right??? Still no return of escrow acct funds. @AskSunTrust mobile deposit down? Can you please share with us what error message you are receiving? Check for overpayment generated 11/25, mailed 12/8. @thisiswhyichop Hi @SunTrust @TheFieryGinger Today’s worst customer service award goes to @suntrust. @AskSunTrust. @ftpxay Everyone else seems to be getting theirs. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. Your name * E-mail * The content of this field is kept private and will not be shown publicly. Hi @SunTrust Thank you for banking with SunTrust, we appreciate your business! I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. If you don’t want to visit one of SunTrust’s physical branches, you can still do most of your banking from the mobile banking app or website. @AskSunTrust Site: SunTrust. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. “Our teams are actively working to restore digital channels for our clients. WTF?? ^JW. Services are offered by the following affiliates of Truist Financial Corporation: Banking products and services, including loans and deposit accounts, are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, Member FDIC. Thankfully currently, we aren't showing any outages. By law, we are required to ask your consent to show the content that is normally displayed here. Cybersecurity remains a priority along with CARES Act compliance, flexibility for borrowers impacted by the pandemic and more. Anyone else having issues?!?! The Pittsburgh company intends to continue adding commercial offices and retail branches in markets it had been eyeing before agreeing to buy BBVA USA for $11.6 billion. I already called and nothing was resolved. SunTrust had $208 billion in assets as of June 30. App on your Android or iOS smartphone to access your Mobile app is optimized for your Android or iOS to... 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