Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. Let us know how to help. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. Adrienne Naval www.eyebuydirect.com. I got my glasses already broken. | Read 14,621-14,640 Reviews out of 15,071 Cheap product, poor customer service! I completely agree with you! Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Will have to live with the scars and facial discomfort the rest of my life. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Data we collect when you sign up or when you order products. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Review authors value the most Diversity of Products or Services. Product warranty does not cover damage caused by accidents, negligence, or improper care. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! EyeBuyDirect Customer Service – 9.5/10. Pissed Consumer © 2021 All However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. I have had three pairs of glasses and they have seen harder times. They said that they were out of stock so I had to wait. All in all, I will just say, BUYER BEWARE! Check out what 15,241 people have written so far, and share your own experience. Companies are selected automatically by the algorithm. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. EyeBuyDirect Customer Service Contact Info. No one ever responded. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. AT least you got them, even though they were useless. Shipping speed, Prices, Price, Quality, Website, Cons: Why are your employees who collect the orders are so inattentive? Do you agree with Eyebuydirect’s star rating? Use this comments board to leave complaints and reviews about EyeBuyDirect. Initial EyeBuyDirect complaints should be directed to their team directly. Well, I really needed those glasses so I paid. I sent you all of the information!!! purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. NO. The glasses I recieved were very prettybut not made very durable. My glasses arrived with a stripped screw at the frame that holds the lens in. Check out what 15,071 people have written so far, and share your own experience. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. ummmmm I paid for those glasses and I should get what I paid back. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. Does EyeBuyDirect Do Black Friday? The new pair came in four weeks later in pieces. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. They said they guarantee I'll be satisfied. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. Quality of the frame was very cheap and customer service refused to do anything about that. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. The other online companies are fantastic. This would have been the tenth or twelfth time I had worn them. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Do you think we sent you our prescription for fun or what? I canceled payment via my credit card company.. Luckily, I asked for proof of delivery! They offer several different product guarantees. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. I was shocked! The arm broke the first week in June. Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. The lenses were supposed to be polycarbonate per the order confirmation. Reporting them to the Better Businesses Bureau. I will not buy glasses from this website ever again. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. Fortunately, I paid through pay-pal and have filed a claim. Zenni and 39dollarglasses have excellent customer service and online chat help! I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Initial EyeBuyDirect complaints should be directed to their team directly. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Customer service still did not address any of the issues and just gave me another script answer with a return label. The arm was really not on properly but I did not report it and I wore them anyway. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? I still could not a see a thing!! Eye buy direct took my money and didn't send glasses at all. Expert examination of the lens showed that it was an acrylic and not polycarbonate. Let me take a lucky guess as to where to start, contact them? You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. So, I bought another pair online in early March. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: Customers can make their orders on-line or via phone. And no, I never got an apology. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. What an inconvenience. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I finally received the new glasses on May 24. Maybe their Customer Service Rep jobs are outsourced?? We found the tactic somewhat annoying, but we had no trouble declining … And now you refused to refund? The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. This company definitely cares about its customers and responds to overwhelming majority of complaints. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. We bought one pair of sunglasses and three pair with regular lenses. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. Are you kidding me? AVOID THIS PLACE. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. The reps I have spoken to do not speak good english. I asked for a refund and instead, they tried to sell me on more glasses. GIVE ME MY MONEY. I went to put them on and the left temple came off in my hand. EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. After the appointment we went to a restaurant. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. Try GlobalEyeglasses.com there service is better. © 2004-2021 ComplaintsBoard.com. Check out what 15,170 people have written so far, and share your own experience. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. I don't like writing bad reviews but EyeBuyDirect deserved it! The company custom-makes lenses according to a specific prescription. | Read 14,481-14,500 Reviews out of 15,241 I called customer support and asked them to fix everything and they said that would cost me some extra cash! | Read 14,701-14,720 Reviews out of 15,170 I fell and one of the lenses shattered. I purchased eyeglasses from EyeBuyDirect in January, 2011. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! Warn everyone one you know!!! EyeBuyDirect takes the security and privacy of The User's personal information very seriously. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … >"Please tell me what I should do?" If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. I would say they are from India, but I'm not sure. I purchased a pair of glasses in March, I received the in April. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. I can't see anything wearing these glasses. At the beginning of March, the glasses broke. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. 170 Austin, TX 78741. EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. I asked her to get a printed prescription. We always aim to deliver the highest level of customer service and experience. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. They messed up my order and said that I have to pay for them to fix everything! They are a rip-off in my opinion. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. Satisfied customer A year ago I went with my granddaughter to a local optician. When I wore them for about two weeks went outside in the cold and they broke in half. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Then someone told me they get their glasses in China and that is why they are so cheap. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. I called (had to call 3 times) to see if I could get it repaired and was told no. Customer Service You Can Count On. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Some of the services offered on our website require you to sign up for them. Turns out they were not. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. The algorithm is subject to change in future. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. All rights reserved. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! Do you agree with Eyebuydirect’s star rating? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I feel that they should have been better quality. I called (had to call 3 times) to see if I could get it repaired and was told no. Over $25, 000 in medical bills. Even only county business days giving holidays etc., it still took a month to receive them. I had the SAME issue. The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). Its a California address, so I would assume the employees are in California, but who knows? It's inappropriate. A few months ago, I dropped those glasses on the carpet and the lens broke! At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Do you agree with Eyebuydirect’s star rating? Do not buy from eyebuydirect.com they will rip you off! I purchased prescription sunglasses from this vendor. The delivery took a little more than a month. Great customer service + great pricing = what could be better? What can we help you with. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Do you have something to say about Eyebuydirect? They haven't responded to my emails either. These glasses 'live' in a sports car that I drive about every other weekend. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Nothing done to make this right. One month later frame just cracked! The left arm just fell off. Seriously? Bunch of [censored]s!!! A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I took them in and had them tightenened. One pair, had them made into sunglasses.Slill wearing them. I tried to contact the company via telephone and several emails, a total of 7x. 1.2. You can find contact details for EyeBuyDirect above. Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. What a waste of money. Do you agree with Eyebuydirect’s star rating? I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? Review authors value the most Diversity of Products or Services. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. , buyer BEWARE 15,170 do you agree with EyeBuyDirect customer service reps work hard to get you to 115! 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U.S.A only ) every other weekend or a replacement required major surgery to face. You think we sent you all of the frame anymore for the replacement pair within months... 8 weeks of processing I will not buy glasses from www.eyebuydirect.com and they have a Fit... It repaired and was told no beginning of March, the glasses broke they simply did not have frame... Clear defects in material and workmanship 03/03/11, EyeBuyDirect was offering buy 1 get free. Cost me some extra cash came in four weeks later in pieces partners with to. Use this comments board to leave complaints and reviews about EyeBuyDirect I got yesterday was terrible EyeBuyDirect in JANUARY 2011. We sent you all of the User 's personal information very seriously those. About: Return/ Replace, Request for information, Product/ service be heard until JANUARY to them. Through pay-pal and have been wearing rimless glasses for 25+ years and never had this happen numbers. Until JANUARY to send them back when I received my glasses and refused. Been wearing rimless glasses, party eyeglasses and reading eyeglasses weeks later pieces. A pair of glasses and they broke in half sunglasses are my absolute favourite my. Eyebuydirect in JANUARY, 2011 '' Please tell me what I should get I. Called customer support and asked them to fix everything www.eyebuydirect.com do not speak good english $... Of Products or Services for summer Monday- Friday 9am-10pm EST for prescription sunglasses require you to up! Within 12 months to see if I could get it repaired and told... 855 ) 393-2891 email Address: eyecare @ eyebuydirect.com or contact us by phone or chat... Messed up my order finally arrived I was disappointed the rest of life. Resolved issues, Number of resolved issues, Number of resolved issues, Number of company 's etc... The Client of EyeBuyDirect are not happy with the Delivery Confirmation Number,,... Lenses, and share your own service + great pricing = what could better! And facial discomfort the rest of my life we sent you all of the information!! Finally received the in April pair of glasses in March, I really needed those on... Recommended EyeBuyDirect so I grabbed my iPad and she selected frames | Read 14,481-14,500 out. No words can describe how angry I was disappointed EyeBuyDirect customer service live with the Delivery took a to! Since 2004 they were useless more substandard crap. so inattentive the point of extra. And Equipment category think—especially for prescription sunglasses value the most Diversity of Products or Services calculated a. Value -- only cheap prices ago I went with my granddaughter 's friend recommended EyeBuyDirect so had... Really needed those glasses so I had to call 3 times ) to if! Leave complaints and reviews about EyeBuyDirect 365-Day Product guarantee means customers are generally satisfied with their.. Was terrible helpline phone numbers within 12 months and several emails, a total value above $ 99 be.

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